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ANDERSON & SHEPPARD



Do I need to make an appointment?
How long will it take to have my suit made?
Who will I see at the shop?
Can I see or try on Anderson & Sheppard garments to get an idea of the house style?
Is it useful for me to bring along a picture of a suit design that I like or to wear
a suit that I like the fit of?

Can I just come in anytime to discuss suit ideas?
Do you carry out repairs and alterations?
How often should I dry clean my garments?
Will I need to pay a deposit?
When are you open?
How do your trips to the United States work?
Do you travel anywhere else?
Who should I contact with any further questions?


 
Do I need to make an appointment?

It is not necessary to make an appointment when visiting the shop in London.
We schedule appointments during our twice yearly visits to the United States
and it is best to contact us as soon as possible  as spaces are limited.

 
How long will it take to have my suit made?

For first time customers we require a minimum of three visits.
During the first visit, the cloth and trimmings are chosen, measurements are taken and the style of the garments is confirmed.  We then require two further visits for fittings.
Overall it will take eight to twelve weeks depending on your availability and on the time of year. For regular customers, we often only require one fitting but the time to make the suit will be similar.


Who will I see at the shop?

You will be met by one of our client advisers who will talk you through the process, explain our house style and assist you in selecting cloth.  You will then be introduced to your coat cutter and to your trouser cutter who will both take your measurements and who will reconfirm your style options.  Your cutters will give you an approximate date for your next fitting that will be confirmed by the office by telephone or in writing.

 
Can I see or try on Anderson & Sheppard garments to get an idea of the house style?

We have many examples of garment types that we can show you, from single-breasted and double-breasted suits to various types of formal wear and overcoats.
You will be able to try them on depending on your measurements.


Is it useful for me to bring along a picture of a suit design that I like or to wear a suit
that I like the fit of?


It is helpful to wear a suit or a jacket that you like the fit of as this enables us to point out the differences with an Anderson & Sheppard garment or have a visual reference for style options.  Although bringing along a picture may help us to understand your requirements, we cut our own house style.


Can I just come in anytime to discuss suit ideas?

Please feel free to call in and to discuss with the client advisers any ideas that you may have regarding cloth choices and style options. An appointment is not necessary.

 
Do you carry out repairs and alterations?

We can alter and repair garments that we have made.
We also provide a fine draw service to reweave small damages such as moth holes.


How often should I dry clean my garments?

We do not receommend excessive dry cleaning as this can strip the wool of its natural oil affecting its texture and luster.  We provide a sponge and pressing service which helps to restore the wool and to prolong the life of the garment.
 

Will I need to pay a deposit?

We require a 50% deposit at the time  of order with the balance due on delivery
of the garments.  Please call the shop for information on prices.
 

When are you open?

We are open from Monday to Friday from 8.30am to 5.00pm.

 
How do your trips to the United States work?

With regular customers, we can discuss an order on the phone and send swatches of potential cloths, then bring a fitting out with us. We make any small adjustments back in London and then send out the suit so it doesn’t take much longer than if the customer lived in London.  A new customer would require an initial appointment to be measured and then a fitting six months later, if they live in New York. Cities we only visit once a year take a little longer, but then customers regularly fly in to meet us and often take the opportunity to spend the weekend there.  We make two trips a year to the United States, in the spring and in the autumn.  The cities we visit during the spring are Boston, Washington and New York. During the autumn we visit Chicago, San Francisco and New York.  New York is the only city that we visit twice during the year.  Appointments are scheduled at 30-minute intervals from 8.30am to 12.30pm and from 2pm to 5pm.

New customers wishing to place orders will meet with our representatives to have their measurements taken and to confirm their cloth choice and style details.  For existing customers for whom we have already cut a pattern, we can discuss an order in advance of our visit and send swatches of suitable cloths. Once the cloth and style have been confirmed we prepare the garment as a first fitting and bring it over on our next visit. 
After the fitting, any adjustments are made on our return to London.
The garments are then prepared  for the next fitting or in the case in which a final fitting was undertaken in the United States, the garments are prepared in London for dispatch.

Once our representatives return from the visit, orders are cut and put in to work.  The garments will then be ready for fitting approximately four weeks later.  The fittings can be carried out either in London or during our next visit to the United States depending on what is most convenient for the customer.


Do you travel anywhere else?

At present we only travel to the United States.
Please check our website again for any updates on future trips.


Who should I contact with any further questions?

Please contact your coat or trouser cutter to check on the status of your garments
by calling us on +44 (0)20 7734 1420 or by email at office@anderson-sheppard.co.uk.

Please contact Maggie Jones for any account queries on +44 (0)20 7734 1420
or by email at accounts@anderson-sheppard.co.uk.

Please contact Gloria Simmonds with any general enquiries or information
on prices on +44 (0)20 7734 1420 or by email at office@anderson-sheppard.co.uk.