- Do I need to make an appointment?
It is not necessary to make an appointment when visiting the shop in London. We schedule appointments during our twice-yearly visits to the United States and it is best to contact us as soon as possible, as spaces are limited.
- How long will it take to have my suit made?
For first-time customers, we require a minimum of three visits. During the first visit, the cloth and trimmings are chosen, measurements are taken and the style of the garments is confirmed. We then require two further visits for fittings. Overall it will take eight to 12 weeks to complete your bespoke garment, depending on your availability and on the time of year.
- Who will I see at the shop?
You will be met by one of our Team members from the Front Shop who will talk you through the process, explain our house style and assist you in selecting cloth.
You will then be introduced to your coat cutter and to your trouser cutter who will both take your measurements and who will reconfirm your style options. Your cutters will give you an approximate date for your first fitting that will be confirmed by the office by telephone or in writing.
- Can I see or try on Anderson & Sheppard garments to get an idea of the house style?
We have many examples of garment types that we can show you, from single-breasted and double-breasted suits to various types of formal wear and overcoats. You will be able to try them on depending on your measurements.
- Is it useful for me to bring along a picture of a suit design that I like or to wear a suit whose fit I like?
It is helpful to wear a suit or a jacket where you’re happy with the fit, as this enables us to both point out the differences with an Anderson & Sheppard garment and have a visual reference for style options. Although bringing along a picture may help us to understand your requirements, we cut our own house style.
- Can I come in anytime to discuss suit ideas?
Please feel free to visit and discuss any ideas that you may have regarding cloth choices and style options with the front of house team. An appointment is not necessary.
- Will I need to pay a deposit?
We require a 50% deposit at the time of the order with the balance due on delivery of garments. Please call the shop for information on prices.
- When are you open?
We are open from Monday to Friday from 8.30 a.m. to 5.00 p.m.
- Do you carry out repairs and alterations?
We can alter and repair garments that we have made. We also provide a fine draw service to reweave small damages such as moth holes.
- How often should I dry clean my garments?
We do not recommend frequent dry cleaning as this can strip the wool of its natural oil, affecting its texture and lustre. We provide a sponge and pressing service that helps to restore the wool and prolong the life of the garment.
- How do your trips to the United States work?
We make four trips a year to the United States. In January we visit Los Angeles and Dallas; in April we visit Washington and New York; in June we return to Los Angeles and Dallas and in October we visit San Francisco, Chicago and New York. Appointments are scheduled at 30-minute intervals from 8.30 a.m. to 12.30 p.m. and from 2 p.m. to 5 p.m.
- Do you travel anywhere else?
We travel to Geneva, Zurich and Hong Kong twice a year.
- Whom should I contact with any further questions?
Please contact your coat or trouser cutter to check on the status of your garments by calling us on +44 (0)20 7734 1420 or by email at firstname.lastname@example.org
Please contact Maggie Jones for any account queries on +44 (0)20 7734 1420 or by email at email@example.com.
- Do you offer work experience or internships?
We are unable to offer regular internships or work experience due to the existing commitments of our team and our established apprenticeship programme. Opportunities do arise from time to time and requests should be sent to our office.
- I have a length of my own cloth that I would like to use. Is this possible?
We are happy to make up orders using a customer’s own cloth; however, we would ask that you bring it in for us to look at first, to ensure that there is a sufficient amount and to review its pattern repeat and condition. There may be instances, for example, where a large check design requires extra cloth or a velvet may have suffered bruising.
- Am I able to have my clothing monogrammed or embroidered?
We are able to offer an embroidery service for bespoke orders placed with us only. Please contact the front shop for further information.