- Do I need to make an appointment?
It is not necessary to make an appointment when visiting the shop in London. We schedule appointments during our twice yearly visits to the United States and it is best to contact us as soon as possible as spaces are limited.
- How long will it take to have my suit made?
For first time customers we require a minimum of 3 visits. During the first visit, the cloth and trimmings are chosen, measurements are taken and the style of the garments is confirmed. We then require two further visits for fittings. Overall it will take 8 to 12 weeks depending on your availability and on the time of year.
- Who will I see at the shop?
You will be met by one of our clients advisers who will talk you through the process, explain our house style and assist you in selecting cloth. You will then be introduced to your coat cutter and to your trouser cutter who will both take your measurements and who will reconfirm your style options. Your cutters will give you an approximate date for your next fitting that will be confirmed buy the office by telephone or in writing.
- Can I see or try on Anderson & Sheppard garments to get an idea of the house style?
We have many examples of garment types that we can show you, from single-breasted and double-breasted suits to various types of formal wear and overcoats. You will be able to try them on depending on your measurements.
- Is it useful for me to bring along a picture of a suit design that I like or to wear a suit that I like the fit of?
It is helpful to wear a suit or a jacket that you like the fit of as this enables us to point out the differences with an Anderson & Sheppard garment or have a visual reference for style options. Although bringing along a picture may help us to understand your requirements, we cut our own house style.
- Can I come in anytime to discuss suit ideas?
Please feel free to call in and to discuss with the client advisers any ideas that you may have regarding cloth choices and style option. An appointment is not necessary.
- Do you carry out repairs and alterations?
We can alter and repair garments that we have made. We also provide fine draw service to reweave small damages such as moth holes.
- How often should I dry clean my garments?
We do not recommend excessive dry cleaning as this can strip the wool of it's natural oil affecting it's texture and lustre. We provide a sponge and pressing service which helps to restore the wool and to prolong the life of the garment.
- Will I need to pay a deposit?
We require a 50% deposit at the time of the order with the balance due on delivery of garments. Please call the shop for information on prices.
- When are you open?
We are open from Monday to Friday from 8.30am to 5.00pm.
- How do your trips to the United States work?
We make two trips a year to the United States, in the spring and in the autumn. The cities we visit during the spring are Boston, Washington and New York. During the autumn we visit Chicago, San Francisco and New York. New York is the only city that we visit twice during the year. Appointments are scheduled at 30 minute intervals from 8.30am to 12.30pm and from 2pm to 5pm.
New customers wishing to place orders will meet with our representatives to have their measurements taken and to confirm their cloth choice and style details. For existing customers for whom we have already cut a pattern, we can discuss an order in advance of our visit and send swatches of suitable cloths. Once the cloth and style have been confirmed we prepare the garment as a first fitting and bring it over on our next visit. After the fitting, any adjustments are made for the next fitting
- Do you travel anywhere else?
At present we travel to Germany and Hong Kong twice a year.
- Who should I contact with any further questions?
Please contact your coat or trouser cutter to check on the status of your garments by calling us on +44 (0)20 7734 1420 or by email at firstname.lastname@example.org.
Please contact Maggie Jones for any account queries on +44 (0)20 7734 1420 or by email at email@example.com.
Please contact Gloria Simmonds with any general enquiries or information on prices on +44 (0)20 7734 1420 or by email at firstname.lastname@example.org.
- Do you offer work experience or internships?
We are unable to offer regular internships or work experience due to the existing commitments of our team and our established apprenticeship programme. Opportunities do arise from time to time and requests should be sent to our office.
- I have a length of my own cloth that I would like to use. Is this possible?
We are happy to make up orders using a customer’s own cloth, however, we would ask that you bring it in for us to look at first, to ensure that there is a sufficient amount and to review its pattern repeat or condition. There may be instances for example where a large check design requires extra cloth or a velvet may have suffered bruising.
- Am I able to have my clothing monogrammed or embroidered?
We are able to offer an embroidery service for bespoke orders placed with us only. Please contact the front shop for further information.