Terms & Conditions





We are Anderson & Sheppard Limited trading as “Anderson & Sheppard”. We are registered in England and Wales under company number 01471387 and have our registered office at 32 Old Burlington Street, London W1S 3AT. Our VAT number is 340315011.

Please read our website terms and conditions of use, privacy policy, cookies policy and conditions of sale carefully before using this website. By accessing or using this website, you agree to be bound by the provisions set out in those terms and conditions and policies. If you do not agree to be bound in this way, do not continue to access or use this website. We may modify these provisions at any time. Any such modifications are effective immediately from the time they are included on this website. You agree to review these terms and conditions and policies regularly to ensure you become aware of any modifications to them and by continuing to access or use this website you agree to be bound by the revised provisions.


Accessibility Statement

We are committed to providing a website that is accessible to the widest possible audience, regardless of ability.

If you have any problems accessing or using this website or any of the website contents please contact us by post at Orders, Anderson & Sheppard, 17 Clifford Street, London W1S 3RQ, by telephone on 0207 287 7300

  1. Encryption

    Please note that any email sent to or from ourselves via this website and any attachments will not be encrypted. They may therefore be liable to be compromised. This is an inherent risk in relation to email.

    We do not, to the extent permitted by law, accept any liability (whether in contract, negligence or otherwise) for any external compromise of security and/or confidentiality in relation to transmissions sent by email.

    Cookie Policy

    Cookies are software applications which are placed onto the hard drive of your computer by websites. The aim of a cookie is to track a user’s navigation on this website and store the information on the user’s hard drive. They do not identify users personally but they do identify each user’s computer. Our cookies don’t store sensitive information such as your name, address or payment details: they simply hold the ‘key’ that, once you are signed in, is associated with this information.

    We may offer cookies to you to improve this website and to deliver a more personalised service. By continuing to browse this website, you are agreeing to our use of cookies.

    We use the following cookies:

    • Strictly necessary cookies

      These are cookies that are required for the operation of this website. They include, for example, cookies that enable you to log into secure areas of this website or use a shopping basket.

    • Analytical/performance cookies

      They allow us to recognise and count the number of visitors and to see how visitors move around this website when they are using it. This helps us to improve the way this website works, for example, by ensuring that users are finding what they are looking for easily.

    • Functionality cookies

      These are used to recognise you when you return to this website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, Items in your shopping basket).

    • Targeting cookies

      These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

      We’re giving you this information as part of our initiative to comply with recent legislation, and to make sure we’re honest and clear about your privacy when using this website.

      You can find more information about the individual cookies we use and the purposes for which we use them in the tables below.

    Our Cookies

    On this website we use and control the following:

    Magento Session cookies _atuvc (session cookie) Expires after 2 years

    _Frontend (page tracking cookie) Expires after 3 hours

    These are session cookies which we use to remember your log-in for you and what you’ve put in your shopping basket. These are necessary for the working of the website. If these are disabled then various functionality of the website will be broken.


    Third Party Cookies

    We do have relationships with carefully-selected and monitored suppliers who may also set the following analytical cookies during your visit to this website.

    Google Analytics _utma, __utmb, __utmc, __utmz: We use these to understand how the website is being used in order to improve the user experience. They provide analytical data to track your use of the website.

    User data is anonymous.

    These cookies will expire as follows:

    • _utma: expires after 2 years
    • _utmb: expires after 30 minutes
    • _utmc: expires at end of session
    • _utmz: expires after 6 months
    You can find out more about Googles position on privacy and its polices and principles as regardsadvertising www.google.com/policies/privacy/ads

    These cookies are used for analytical and services based on what you appear to be interested in. Please note although we allow these cookies to access this website we do not control what these cookies do while operating on this website.

    When you visit this website you may notice some cookies that are not related to this website.  If you go on to a web page that contains embedded content, for example from YouTube, you may be sent cookies from the website providing the embedded content. We do not control the setting of these cookies, so we suggest you check the third-party websites for more information about their cookies and how to manage them.

    Managing Cookies

    You can block cookies on this website by activating the setting on your browser that allows you to refuse the setting of all or some cookies.

    However, if you use your browser settings to block all cookies (including strictly necessary cookies) you may not be able to access all or parts of this website and your shopping experience on this website will be limited to browsing and researching; you will not, for example, be able to add products to your shopping basket and buy them.

    Each browser is different so click the ‘Help’ menu of your particular browser (or your mobile phone’s handset manual) to learn how to change your cookie preferences.

    If you’re not sure of the type and version of web browser you use to access the Internet:

    • For PCs

      Click on ‘Help’ at the top of your browser window and select the ‘About’ option

    • For Macs

      With the browser window open, click on the Apple menu and select the ‘About’ option

    Further information about cookies

    If you would like to learn more about cookies in general and how to manage them, visit www.aboutcookies.org.uk (opens in a new window – please note that we cannot be responsible for the content of external websites).


    You may not link to this website or frame this website on any website without our prior written permission.

    We do not accept any responsibility for the information or practices of any third party websites linked to this website. We make no representations about any third party websites which you may access through links on this website.

    The inclusion of links to third party websites contained on this website does not mean that we endorse such third party websites.

    A third party website accessed from a link on this website is independent from ourselves and we have no control over the content and/or management of that website. You view and rely upon the contents of any such third party website at your own risk. We accept no liability to you for the contents of and/or information on any third party website.

    We shall have no liability to you for any loss or damage you may suffer if you enter into any contract as a result of viewing a third party website linked to this website.

    We do not guarantee that any links to third party websites contained on this website will function correctly.

    Accessing the Website

    Access to this website is permitted on a temporary basis, and we reserve the right to withdraw or amend this website or any part of it without notice. We will not be liable if for any reason this website or any part of it is unavailable at any time or for any period.

    From time to time, we may restrict access to some parts of this website, or the entire website, to users who have registered with us.

    If you chose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, if in our opinion you have failed to comply with any of the provisions of these Terms.

    You are responsible for making all arrangements necessary for you to have access to this website. You are also responsible for ensuring that all persons who access this website through your internet connection are aware of these Terms and that they comply with them.

    Interactive Services

    We may from time to time provide interactive services on this website, including, without limitation any discussion forums or services which allow you to post comments in this website.

    We are under no obligation to oversee, monitor or moderate any interactive service we provide on this website, and we expressly exclude our liability for any loss or damage arising from the use of any interactive service by a user in contravention of our content standards, whether the service is moderated or not.

    Uploading Material to This Website

    Whenever you make use of any feature that allows you to upload material to this website or post comments or messages for others to read, or to make contact with other users of this website, you must comply with the content standards set out below. You warrant that any such contribution complies with those standards, and you agree to reimburse us for any liability which we may incur as a result of your contribution not complying with those standards.

    Any material you upload to this website will be considered non-confidential and non-proprietary, and we have the right to retain, use, copy, distribute and/or disclose to third parties any such material for any purpose. We also have the right to disclose your identity to any third party who is claiming that any material posted or uploaded by you to this website constitutes a violation of their rights.

    We will not be responsible, or liable to any third party, for the content or accuracy of any materials posted by you or any other user of this website.

    We have the right to remove any material or posting you make on this website if, in our opinion, such material does not comply with the content standards set out below.

    Content Standards

    These content standards apply to any and all material which you upload, post or otherwise contribute to this website, and to all interactive services provided on this website. The standards apply to each part of any contribution as well as to its whole.

    Contributions must:

    • be accurate (where they state facts);
    • be genuinely held (where they state opinions); and
    • comply with applicable law in the UK and in any country from which they are posted.

    Contributions must not:

    • contain any material which is defamatory of any person;
    • contain any material which is obscene, offensive, hateful or inflammatory;promote sexually explicit material;
    • promote violence;
    • promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age;
    • infringe any copyright, design right, database right, trade mark or any other intellectual property rights of any other person;
    • be likely to deceive;
    • be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence;
    • advocate, promote or assist any illegal activity or unlawful act;
    • be threatening, abuse or invade another’s privacy, or cause annoyance, inconvenience or needless anxiety;
    • be likely to harass, upset, embarrass, alarm or annoy any other person;
    • be used to impersonate any person, or to misrepresent your identity or affiliation with any person;
    • give the impression that they emanate from us, if this is not the case.

    Failure to comply with these contents standards constitutes a material breach of these Terms and may result in our taking all or any of the following actions:

    • immediate, temporary or permanent withdrawal of your permission to use this website;
    • immediate, temporary or permanent removal of any posting, message or material contributed by you to this website;
    • issue of a warning to you;
    • legal proceedings against you for appropriate court orders, compensation and/or reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach;
    • disclosure of such information to law enforcement authorities as we reasonably feel is necessary or are required to disclose.

    The responses described above are not limited, and we may take any other action we reasonably deem appropriate.

    Intellectual Property

    All website design, text, pictures, graphics and the selection and arrangement of them and all software compilations, coding, underlying source code, software and all other material on this website and the intellectual property rights in them are owned by Anderson & Sheppard Limited or our licensors unless otherwise acknowledged. ALL RIGHTS ARE RESERVED.

    Infringement of any rights in this website or the materials associated with this website may lead to criminal and/or civil sanctions in the UK, US and other countries.

    Permission is granted to you to electronically copy and to print hard copy portions of this website for your personal reference provided you agree not to change and/or delete any content, web design and/or layout contained in that material and acknowledge us (and any identified contributors) as authors of such material. All other use of materials on this website including modification, distribution, or re-publication is strictly prohibited.

    If you copy, print or download material from this website in breach of these Terms you must immediately cease to use this website and erase, destroy and/or return any unauthorised materials to us.

    If you believe that any content of this website in any way infringes intellectual property rights belonging to you or any third party please contact us immediately identifying your rights, the material you claim is infringing your rights and your full contact details.


    Please note that viruses and similar destructive programs are an inherent risk of communication via the Internet.

    We will use our reasonable endeavours to prevent contamination of any material sent to you with any virus or similar destructive code.

    We do not, to the maximum extent permitted by law, accept any liability for any virus or similar destructive code which computer equipment and/or software used by you may suffer as a result of your accessing this website and/or any other communication via the Internet between you and ourselves.

    It is your responsibility to scan what you choose to download from this website to ensure that it is free of such items as viruses, worms, trojan horses, logic bombs and other similar destructive code.

    You must not introduce any viruses, worms, trojan horses, logic bombs or other similar destructive code to this website, attempt to gain unauthorised access to this website, the servers on which it is stored or any server, computer or database connected to this website, nor attack this website using a denial of service attack. To the extent that you do any of these things, we may report such activities and disclose personal data relating to you to any relevant law enforcement agency.

    General Disclaimers

    Neither we nor any of our affiliates, directors, employees or other representatives will be liable for losses arising out of or in connection with the use of and/or inability to use this website.

    We provide this website and its contents on a “as is” basis and for general information only. The content included on this website does not constitute advice on any specific matter and it is not a substitute for independent advice. We will not be liable for any losses arising out of any reliance placed on the content of this website by you, or any person informed of its contents.

    While every effort has been made to ensure the content of this website is accurate and up to date we make no (and expressly disclaim all) representations or warranties, express or implied, of any kind with respect to this website or its contents including, but not limited to, in respect of the accuracy or completeness of this website and its contents and/or any warranties of merchantability and/or fitness for a particular purpose.

    The limitations of liability in relation to this website apply to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties.

    The limitations of liability in relation to this website do not limit our liability to the extent that it cannot be limited and/or excluded by applicable law, for example consumer law.

    Your use of this website is subject to English law. Any dispute and/or claim arising out of this website is subject to the non exclusive jurisdiction of the English Courts.

    You are liable for any telephone charges and any charges made by your internet service provider as a result of your use of this website.

    Any rights not expressly granted by us are reserved.

    Your Concerns

    If you have any concerns about material which appears on this website, please contact us at by post at Orders, Anderson & Sheppard, 17 Clifford Street, London W1S 3RQ, by telephone on 0207 287 7300

    These Terms are effective as of 21st August 2013.